Remote hands services provide technical support for your colocation infrastructure by qualified personnel in our data center. These services cover a wide range of tasks such as rebooting servers, replacing faulty hardware, managing cables, or carrying out specific instructions.
Pricing table for Remote Hands Services (as of 21.06.2023):
| Time Slot | Price per time unit (TU) | Remarks |
|---|---|---|
| 9 AM – 7 PM Mon–Fri | €30 excl. 19% VAT | Standard rate |
| 9 AM – 7 PM Sat, Sun, Holidays | €45 excl. 19% VAT | Weekend and holiday rate |
| 24–26 Dec & 31 Dec–1 Jan until 12:00 PM | €205 excl. 19% VAT / 60 min | Special holiday rate |
| Night surcharge 7 PM – 9 AM | €20 excl. 19% VAT | Surcharge for nighttime hours |
One time unit (TU) equals 15 minutes. Prices vary depending on time and date, with special rates on weekends, holidays, and nighttime hours.
How to request remote hands services?
To use remote hands services, you can submit a request via our ticket system. Please describe the tasks to be performed in detail. Our team will review the request and carry out the tasks according to your instructions and the conditions listed above. Note that a basic Service Level Agreement (SLA) response time of 24 hours applies to remote hands services. This means your request will be processed within 24 hours of receipt, ensuring timely resolution of your technical needs.
Conclusion:
Remote hands services provide valuable support for the management and maintenance of your colocation infrastructure. With our professional assistance and the guarantee of a 24-hour response time under the basic SLA, you can be assured that your requests will be handled efficiently and reliably. Our transparent pricing and the availability of qualified personnel even outside of regular working hours offer you flexibility and peace of mind for your colocation needs.