When selecting an operating system for a virtual server, customers may sometimes encounter situations where their preferred OS or a specific version is not immediately available. This can be due to various reasons, including compatibility and licensing issues. It's important to understand how to proceed in such cases in order to obtain the desired operating system. In this article, we explain the options available to you if your preferred OS is not directly offered.
1. Available Templates During Order:
- Initially, virtual servers can only be purchased with the available OS templates. These templates include common and widely used operating systems suitable for a broad range of applications.
2. Request via the Ticket System:
- If you require a specific version of an OS or a completely different operating system, you can submit your request through our ticket system. Our team will respond as quickly as possible and assess whether a custom template can be created. This includes checking compatibility, licensing, and technical feasibility.
3. Uploading a Custom .iso File:
- As an alternative, after purchasing your virtual server, you can upload your own .iso file and use it to reinstall the server. This allows you to install the OS of your choice manually.
- However, please note that this method does not include automatic configuration via Cloud-Init or similar tools. Customers should therefore have the necessary knowledge to manually configure and set up the operating system.
4. Important Considerations:
- Keep in mind that not every operating system is suitable or licensed for use on a virtual server. It is essential to review compatibility and licensing conditions before choosing a specific OS version.
Conclusion:
While we offer a range of OS templates for virtual servers, we understand that customers may have specific needs. By enabling ticket-based requests and allowing custom .iso uploads, we provide flexibility and support tailored to your requirements. We are committed to delivering solutions that support a wide variety of operating systems and configurations to ensure optimal performance and customer satisfaction.